OPAN advocates help tens of thousands of older people resolve their issues with government-funded aged care services each year.

OPAN is a national network of nine, non-profit organisations that provides free, confidential and independent information and support to older people seeking or receiving government-funded aged care as well as their families and other representatives.

Our advocates help older people to understand and exercise their aged care rights, find aged care services that meet their needs, and resolve their issues with their government-funded aged care providers.

At a systemic level, we raise the voices of older people with governments, aged care providers and sector stakeholders to advance aged care reforms. The qualitative and quantitative data we gather through our individual advocacy work enables us to identify emerging trends and barriers for people who are seeking or receiving government-funded aged care.

Our free education and information sessions support older people to make informed decisions about aged care. Advocates from across our national network deliver sessions in several settings for staff, older people and their families. We also provide free specialised training and eLearning around the rights of older people, provider responsibilities and identifying and responding to abuse.