Innovation and technology are integral to the modern aged care and disability support sectors. Without new creative technologies, our systems wouldn’t be able to grow and develop to provide better quality care and support to the people who need it the most. Join Hello Leaders as we explore the latest industry innovations.
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Technology Articles
Before HELF, there was a beer for grandad
CareApp founder Allison Nikula once struggled to buy her grandad a beer in aged care. With the HELF transition ending on 31 October, her story points providers to the harder question: can you prove what residents chose was actually delivered?
Your in-house AI-built care app fails at 2am. Who fixes it?
When a home-grown AI tool fails on the night shift, someone has to fix it. Sonja Bernhardt OAM asks aged care leaders who carries that responsibility once the prototype goes live, and why software vendors must rethink what they sell.
Health department knew IAT override was impossible
Freedom of Information (FoI) emails show senior health department staff knew, three days before rollout, that the aged care assessment algorithm (IAT) couldn’t legally be overridden – despite months of public assurances to assessors.
Assistive technology in aged care starts with the problem, not the product
From simpler ways to make a phone call to 30-cent 3D-printed aids, aged care innovation is showing that the best technology doesn’t always start with a product. It starts by understanding what residents need to do, enjoy and participate in.
Dashboards are dead
Sonja Bernhardt OAM argues that traditional dashboards are dying. Instead of forcing humans to act as analytics engines by hunting through disconnected metrics, AI shifts the focus from “showing numbers” to surfacing what genuinely deserves human attention.
The right technology doesn’t change care. It changes how care is supported.
Fewer than half of aged care providers are meeting care minute targets. As nursing shortages worsen, meeting targets isn’t just about headcount – it’s about using technology to reduce friction, eliminate unnecessary administration, and support clinical teams on the frontlines.
Solar initiatives shine on – sustainability in aged care shifts ESG strategy to operational resilience
As boardrooms ramp up discussions to meet rising aged care costs, providers are increasingly needing to adapt. Green initiatives, such as Mercy Health’s recently completed national solar project, are showing that ESG strategies can be key pivot points in securing operational resilience.
The $100,000 blindspot: Why flat maintenance budgets hide aged care capital risks
When aged care facilities run 24 hours a day, relying on flat budgets and old asset registers creates hidden financial risks. MDFM’s Head of Operations, Rohit Singh, explains why capital planning fails when data falls behind reality.
After months of algorithm-only decisions, aged care leaders get their voice back
Human oversight of aged care’s automated assessment tool has finally been granted. CEO Mark O’Brien explains why the change matters for older Australians, and why wait times may still leave many without the support they urgently need.
AI is different: Why your risk framework should be too
As AI adoption grows, treating it like traditional software leaves organisations vulnerable. Aged care providers must look beyond static risk registers to embrace continuous, dynamic governance for this fundamentally different class of technology.
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