Innovation and technology are integral to the modern aged care and disability support sectors. Without new creative technologies, our systems wouldn’t be able to grow and develop to provide better quality care and support to the people who need it the most. Join Hello Leaders as we explore the latest industry innovations.
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After months of algorithm-only decisions, aged care leaders get their voice back
Human oversight of aged care’s automated assessment tool has finally been granted. CEO Mark O’Brien explains why the change matters for older Australians, and why wait times may still leave many without the support they urgently need.
AI is different: Why your risk framework should be too
As AI adoption grows, treating it like traditional software leaves organisations vulnerable. Aged care providers must look beyond static risk registers to embrace continuous, dynamic governance for this fundamentally different class of technology.
The question every NDIS and aged care leader should be asking
NDIS and aged care providers are facing growing pressure to meet compliance expectations, manage costs and keep the focus on care. Lumary CEO Daniel Wyner says the organisations best prepared for the future will be those that understand their operations today.
Why KPMG’s whistleblower failure should concern every aged care provider
Following KPMG’s high-profile whistleblower governance failure, Australian aged care directors face heightened scrutiny. Under the new Aged Care Act, leaders can be personally fined up to $165,000 for non-compliant reporting systems, even if the organisation itself escapes regulatory action.
Why aged care’s IAT human override could become the next bottleneck
OPAN’s CEO Craig Gear warns the IAT’s human override could recreate the bottleneck it’s meant to fix. With three changes in weeks and Minister Rae unable to confirm trigger criteria or timeframes, boards need to start managing the internal exposure themselves.
The future of aged care is led by organisations that keep learning
Workforce shortages remain a challenge, but technology is creating a new capability gap. Leaders who invest in continuous learning, workforce development and organisational adaptability will be best placed to navigate the future of Australia’s aged care sector.
Home care technology is failing – and providers are paying the price
More than 315 home care leaders have spoken. Their systems still don’t work. New Enkindle data shows 64% of providers can’t rely on technology to run basic operations under Support at Home.
Are you honouring your residents’ final wishes – or just filing them?
When residents can’t speak for themselves, your systems do. Here’s why end-of-life conversations need to start long before they’re urgent – and how Remember Well•, a new digital platform, isn’t afraid to start them.
Clinical systems record care. Quality leadership requires insight
As reform continues to rapidly change the sector, full picture insight is becoming the key differentiator in provider decision-making and operational resilience.
Privacy risk grows as AI used without clear guardrails – operations expert details serious consequences from simple use
As AI use grows within aged care, so does the need for management oversight. Workplace understanding and communication of risk must meet use practices.
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