The $5.6 million payroll wake-up call
The Fair Work Ombudsman’s $5.6 million audit recovery exposes a critical governance vulnerability for aged care leaders: basic payroll, rostering, and Award classification errors compound into massive compliance liabilities across large workforces.
Marion Piper, Contributor
What lies ahead for CHSP beyond the 2029 extension
Australia’s Commonwealth Home Support Program (CHSP) is extended until June 2029, avoiding a planned merger with Support at Home. While the certainty is welcome news, providers now face the crucial challenge of shaping the program’s long-term future.
Interim funding rule Removes 53,000 clients from official aged care waitlist
53,718 people vanished from Australia’s aged care waitlist after a methodology change, removed once interim 60% payments start, not full funding. Providers report clients waiting up to five months, with the missing 40% never backdated.
Building the bridge to reshape First Nations aged care
Interim First Nations Aged Care Commissioner Jodi Cassar brings more than two decades of public service experience to one of aged care’s newest roles, sharing why listening, cultural safety and community partnerships are essential to creating meaningful, lasting reform for Aboriginal and Torres Strait Islander people.
Who will take care of older Australians if migration slows?
Australia’s aged care workforce already relies heavily on migrant workers, while demand for workers continues to grow. With migration settings under review, providers need to understand what changes to access for overseas workers could mean for staffing.
Aged care’s data problem is starting to find its fix
Three hours of a shift gone to paperwork — before a single resident is checked on. As documentation eats into aged care nursing time, new tools like Kinnexus and BESTMED IQ are trying to hand some of that time back to care.
New acting head, Kate Pope, confirmed for aged care’s independent oversight body
Kate Pope PSM has taken over as acting Inspector-General of Aged Care, bringing 35 years of public sector experience to the role while government recruits a permanent appointee.
Aged care reforms haven’t fixed staffing, survey finds
A union survey of 3,550 frontline workers finds understaffing, rising violence and unexplained funding gaps persisting under the Aged Care Act reforms – raising fresh governance questions about how providers are spending taxpayer funding.
Standardised failure: how the new NDIS bill sacrifices participants for budget repair
As NDIS reforms repeat the design flaws of aged care’s algorithmic funding failures, Disability Discrimination Commissioner Rosemary Kayess warns that providers will bear the fallout of standardised models that sacrifice individual needs for budget repair.
Why KPMG’s whistleblower failure should concern every aged care provider
Following KPMG’s high-profile whistleblower governance failure, Australian aged care directors face heightened scrutiny. Under the new Aged Care Act, leaders can be personally fined up to $165,000 for non-compliant reporting systems, even if the organisation itself escapes regulatory action.
Support at Home’s biggest test: Can government turn reform promises into real-world care access?
A survey of older Australians has highlighted growing frustration with Support at Home, revealing challenges around waiting times, complexity, provider availability and out-of-pocket costs.
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What's on our notice board
Leaders in the aged care industry are facing ongoing challenges including skilled workforce shortages, increasing community expectations and ever changing economic challenges. While each organisation has its own challenges to be addressed, the difficulties faced by industry and specifically the aged care sector are common across the board.
HelloLeaders will share industry insights but also knowledge and experience from respected leaders from a broad range of other sectors and put a spotlight on how good leadership can tackle a diversity of changes and challenges. Our vision is to provide a platform where leaders can learn from leaders to collectively drive the future of aged and community care.
Ownership Changes
| Date | Primary Entity / Acquirer | Secondary Entity / Acquiree | Type of Agreement | |
|---|---|---|---|---|
| 1 Mar 24 | Arcare Aged Care | The Orchards Aged Care | Acquisition | |
| 29 Jan 24 | St Andrew's | Feros Village Byron Bay | Acquisition | Read more |
| 9 Jan 24 | Respect | Royal Freemasons Sale | Acquisition | Read more |
| 9 Jan 24 | Respect | Royal Freemasons Moe | Acquisition | Read more |
| 8 Jan 24 | Respect | Costa House (genU) | Merger | |
| 1 Dec 23 | Regis Aged Care | CPSM Care | Acquisition | |
| 28 Nov 23 | Apollo Care Alliance | Tenterfield Care Centre | Acquisition | |
| 1 Oct 23 | Apollo Care Alliance | Nanyima Care | Merger | |
| 1 Oct 23 | Juniper | Waratah Lodge | Acquisition | |
| 1 Aug 23 | Estia Health Limited | Royal Freemasons Limited (Bendigo and Benalla) | Acquisition |
| Date | 1 Mar 24 |
|---|---|
| Acquirer | Arcare Aged Care |
| Acquiree | The Orchards Aged Care |
| Type of Agreement | Acquisition |
| Date | 29 Jan 24 |
|---|---|
| Acquirer | St Andrew's |
| Acquiree | Feros Village Byron Bay |
| Type of Agreement | Acquisition |
| Read more | |
| Date | 9 Jan 24 |
|---|---|
| Acquirer | Respect |
| Acquiree | Royal Freemasons Sale |
| Type of Agreement | Acquisition |
| Read more | |
| Date | 9 Jan 24 |
|---|---|
| Acquirer | Respect |
| Acquiree | Royal Freemasons Moe |
| Type of Agreement | Acquisition |
| Read more | |
| Date | 8 Jan 24 |
|---|---|
| Acquirer | Respect |
| Acquiree | Costa House (genU) |
| Type of Agreement | Merger |
| Date | 1 Dec 23 |
|---|---|
| Acquirer | Regis Aged Care |
| Acquiree | CPSM Care |
| Type of Agreement | Acquisition |
| Date | 28 Nov 23 |
|---|---|
| Acquirer | Apollo Care Alliance |
| Acquiree | Tenterfield Care Centre |
| Type of Agreement | Acquisition |
| Date | 1 Oct 23 |
|---|---|
| Acquirer | Apollo Care Alliance |
| Acquiree | Nanyima Care |
| Type of Agreement | Merger |
| Date | 1 Oct 23 |
|---|---|
| Acquirer | Juniper |
| Acquiree | Waratah Lodge |
| Type of Agreement | Acquisition |
| Date | 1 Aug 23 |
|---|---|
| Acquirer | Estia Health Limited |
| Acquiree | Royal Freemasons Limited (Bendigo and Benalla) |
| Type of Agreement | Acquisition |
Facilities
| Date | Company | Facility | Address | Event | |
|---|---|---|---|---|---|
| 23 Jan 23 | Ananda Aged Care | Hope Valley Residential Care | 95-97 Awoonga Road, Hope Valley SA 5090 | Ownership Change | |
| 6 Dec 22 | Mayflower | Edith Bendall Lodge | 11 Park St, Pascoe Vale VIC 3044 | Ownership Change | |
| 21 Nov 22 | Uniting NSW.ACT | McRae-McMahon Place | 17 Marion St, Leichhardt NSW 2040 | Opened | |
| 20 Oct 22 | HammondCare | Bugari Cottage Respite Cottage | 13 Nambucca Road Terrey Hills 2084 | Opened | |
| 19 Oct 22 | Hammondcare | Miranda Mason Residential Care | 19 Kiama St, Miranda NSW 2228 | Opened | |
| 30 Sep 22 | Apollo Care | Freemason Village | Lot 6 Swift St Harden NSW 2587 | Ownership Change | |
| 20 Sep 22 | TriCare | TBC | TBC | Opened | |
| 19 Sep 22 | Rockpool Residential AC | Rockpool Carseldine | 56 Plaza Pl Carseldine QLD 4034 | Opened | |
| 19 Sep 22 | Apollo Care | Bundaleer Care Services | 142A Cameron St Wauchope NSW 2446 | Ownership Change | |
| 5 Sep 22 | Uniting | Uniting Hawkesbury | 25 Chapel St, Richmond NSW 2753 | Opened |
| Date | 23 Jan 23 |
|---|---|
| Company | Ananda Aged Care |
| Facility | Hope Valley Residential Care |
| Address | 95-97 Awoonga Road, Hope Valley SA 5090 |
| Event | Ownership Change |
| Date | 6 Dec 22 |
|---|---|
| Company | Mayflower |
| Facility | Edith Bendall Lodge |
| Address | 11 Park St, Pascoe Vale VIC 3044 |
| Event | Ownership Change |
| Date | 21 Nov 22 |
|---|---|
| Company | Uniting NSW.ACT |
| Facility | McRae-McMahon Place |
| Address | 17 Marion St, Leichhardt NSW 2040 |
| Event | Opened |
| Date | 20 Oct 22 |
|---|---|
| Company | HammondCare |
| Facility | Bugari Cottage Respite Cottage |
| Address | 13 Nambucca Road Terrey Hills 2084 |
| Event | Opened |
| Date | 19 Oct 22 |
|---|---|
| Company | Hammondcare |
| Facility | Miranda Mason Residential Care |
| Address | 19 Kiama St, Miranda NSW 2228 |
| Event | Opened |
| Date | 30 Sep 22 |
|---|---|
| Company | Apollo Care |
| Facility | Freemason Village |
| Address | Lot 6 Swift St Harden NSW 2587 |
| Event | Ownership Change |
| Date | 20 Sep 22 |
|---|---|
| Company | TriCare |
| Facility | TBC |
| Address | TBC |
| Event | Opened |
| Date | 19 Sep 22 |
|---|---|
| Company | Rockpool Residential AC |
| Facility | Rockpool Carseldine |
| Address | 56 Plaza Pl Carseldine QLD 4034 |
| Event | Opened |
| Date | 19 Sep 22 |
|---|---|
| Company | Apollo Care |
| Facility | Bundaleer Care Services |
| Address | 142A Cameron St Wauchope NSW 2446 |
| Event | Ownership Change |
| Date | 5 Sep 22 |
|---|---|
| Company | Uniting |
| Facility | Uniting Hawkesbury |
| Address | 25 Chapel St, Richmond NSW 2753 |
| Event | Opened |