New acting head, Kate Pope, confirmed for aged care’s independent oversight body
Kate Pope PSM has taken over as acting Inspector-General of Aged Care, bringing 35 years of public sector experience to the role while government recruits a permanent appointee.
Marion Piper, Contributor
Aged care reforms haven’t fixed staffing, survey finds
A union survey of 3,550 frontline workers finds understaffing, rising violence and unexplained funding gaps persisting under the Aged Care Act reforms – raising fresh governance questions about how providers are spending taxpayer funding.
Standardised failure: how the new NDIS bill sacrifices participants for budget repair
As NDIS reforms repeat the design flaws of aged care’s algorithmic funding failures, Disability Discrimination Commissioner Rosemary Kayess warns that providers will bear the fallout of standardised models that sacrifice individual needs for budget repair.
Why KPMG’s whistleblower failure should concern every aged care provider
Following KPMG’s high-profile whistleblower governance failure, Australian aged care directors face heightened scrutiny. Under the new Aged Care Act, leaders can be personally fined up to $165,000 for non-compliant reporting systems, even if the organisation itself escapes regulatory action.
Support at Home’s biggest test: Can government turn reform promises into real-world care access?
A survey of older Australians has highlighted growing frustration with Support at Home, revealing challenges around waiting times, complexity, provider availability and out-of-pocket costs.
Why aged care’s IAT human override could become the next bottleneck
OPAN’s CEO Craig Gear warns the IAT’s human override could recreate the bottleneck it’s meant to fix. With three changes in weeks and Minister Rae unable to confirm trigger criteria or timeframes, boards need to start managing the internal exposure themselves.
Navigating the new horizon: Australia’s first cross-setting quality framework
This new cross-setting framework gives aged care leaders an evidence-based blueprint to measure quality across the entire continuum of care, helping organisations bridge the gap between health services and residential settings to deliver truly integrated, person-centred outcomes.
The Arcare story is about yesterday. The bigger story is what’s next.
While the headlines have focused on allegations surrounding additional service fees via HELF, the more important question for boards and executives is whether the sector has fully understood what the new Aged Care Act is asking providers to become.
Senate passes bill to restore human override in aged care assessments
The Senate has backed a bill to restore assessor override to the Integrated Assessment Tool (IAT). Whether it becomes law or not, providers are already working within the gap between funding decisions and responsibility for safe care.
Support at Home’s design flaws are now a governance problem, outgoing watchdog tells Senate
Outgoing Inspector-General Natalie Siegel-Brown tells a Senate inquiry that Support at Home’s assessment algorithm, means-testing design and co-payment structure are driving older Australians into costlier residential care. And warns the budget isn’t the problem – the administration is.
The leadership test hiding inside aged care’s consolidation wave
When 642 providers have become the new normal and consolidation still accelerating, the question boards should be asking isn’t whether consolidation can be stopped. It’s whether the leadership inside their organisation is built for what comes next.
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What's on our notice board
Leaders in the aged care industry are facing ongoing challenges including skilled workforce shortages, increasing community expectations and ever changing economic challenges. While each organisation has its own challenges to be addressed, the difficulties faced by industry and specifically the aged care sector are common across the board.
HelloLeaders will share industry insights but also knowledge and experience from respected leaders from a broad range of other sectors and put a spotlight on how good leadership can tackle a diversity of changes and challenges. Our vision is to provide a platform where leaders can learn from leaders to collectively drive the future of aged and community care.
Ownership Changes
| Date | Primary Entity / Acquirer | Secondary Entity / Acquiree | Type of Agreement | |
|---|---|---|---|---|
| 1 Mar 24 | Arcare Aged Care | The Orchards Aged Care | Acquisition | |
| 29 Jan 24 | St Andrew's | Feros Village Byron Bay | Acquisition | Read more |
| 9 Jan 24 | Respect | Royal Freemasons Sale | Acquisition | Read more |
| 9 Jan 24 | Respect | Royal Freemasons Moe | Acquisition | Read more |
| 8 Jan 24 | Respect | Costa House (genU) | Merger | |
| 1 Dec 23 | Regis Aged Care | CPSM Care | Acquisition | |
| 28 Nov 23 | Apollo Care Alliance | Tenterfield Care Centre | Acquisition | |
| 1 Oct 23 | Apollo Care Alliance | Nanyima Care | Merger | |
| 1 Oct 23 | Juniper | Waratah Lodge | Acquisition | |
| 1 Aug 23 | Estia Health Limited | Royal Freemasons Limited (Bendigo and Benalla) | Acquisition |
| Date | 1 Mar 24 |
|---|---|
| Acquirer | Arcare Aged Care |
| Acquiree | The Orchards Aged Care |
| Type of Agreement | Acquisition |
| Date | 29 Jan 24 |
|---|---|
| Acquirer | St Andrew's |
| Acquiree | Feros Village Byron Bay |
| Type of Agreement | Acquisition |
| Read more | |
| Date | 9 Jan 24 |
|---|---|
| Acquirer | Respect |
| Acquiree | Royal Freemasons Sale |
| Type of Agreement | Acquisition |
| Read more | |
| Date | 9 Jan 24 |
|---|---|
| Acquirer | Respect |
| Acquiree | Royal Freemasons Moe |
| Type of Agreement | Acquisition |
| Read more | |
| Date | 8 Jan 24 |
|---|---|
| Acquirer | Respect |
| Acquiree | Costa House (genU) |
| Type of Agreement | Merger |
| Date | 1 Dec 23 |
|---|---|
| Acquirer | Regis Aged Care |
| Acquiree | CPSM Care |
| Type of Agreement | Acquisition |
| Date | 28 Nov 23 |
|---|---|
| Acquirer | Apollo Care Alliance |
| Acquiree | Tenterfield Care Centre |
| Type of Agreement | Acquisition |
| Date | 1 Oct 23 |
|---|---|
| Acquirer | Apollo Care Alliance |
| Acquiree | Nanyima Care |
| Type of Agreement | Merger |
| Date | 1 Oct 23 |
|---|---|
| Acquirer | Juniper |
| Acquiree | Waratah Lodge |
| Type of Agreement | Acquisition |
| Date | 1 Aug 23 |
|---|---|
| Acquirer | Estia Health Limited |
| Acquiree | Royal Freemasons Limited (Bendigo and Benalla) |
| Type of Agreement | Acquisition |
Facilities
| Date | Company | Facility | Address | Event | |
|---|---|---|---|---|---|
| 23 Jan 23 | Ananda Aged Care | Hope Valley Residential Care | 95-97 Awoonga Road, Hope Valley SA 5090 | Ownership Change | |
| 6 Dec 22 | Mayflower | Edith Bendall Lodge | 11 Park St, Pascoe Vale VIC 3044 | Ownership Change | |
| 21 Nov 22 | Uniting NSW.ACT | McRae-McMahon Place | 17 Marion St, Leichhardt NSW 2040 | Opened | |
| 20 Oct 22 | HammondCare | Bugari Cottage Respite Cottage | 13 Nambucca Road Terrey Hills 2084 | Opened | |
| 19 Oct 22 | Hammondcare | Miranda Mason Residential Care | 19 Kiama St, Miranda NSW 2228 | Opened | |
| 30 Sep 22 | Apollo Care | Freemason Village | Lot 6 Swift St Harden NSW 2587 | Ownership Change | |
| 20 Sep 22 | TriCare | TBC | TBC | Opened | |
| 19 Sep 22 | Rockpool Residential AC | Rockpool Carseldine | 56 Plaza Pl Carseldine QLD 4034 | Opened | |
| 19 Sep 22 | Apollo Care | Bundaleer Care Services | 142A Cameron St Wauchope NSW 2446 | Ownership Change | |
| 5 Sep 22 | Uniting | Uniting Hawkesbury | 25 Chapel St, Richmond NSW 2753 | Opened |
| Date | 23 Jan 23 |
|---|---|
| Company | Ananda Aged Care |
| Facility | Hope Valley Residential Care |
| Address | 95-97 Awoonga Road, Hope Valley SA 5090 |
| Event | Ownership Change |
| Date | 6 Dec 22 |
|---|---|
| Company | Mayflower |
| Facility | Edith Bendall Lodge |
| Address | 11 Park St, Pascoe Vale VIC 3044 |
| Event | Ownership Change |
| Date | 21 Nov 22 |
|---|---|
| Company | Uniting NSW.ACT |
| Facility | McRae-McMahon Place |
| Address | 17 Marion St, Leichhardt NSW 2040 |
| Event | Opened |
| Date | 20 Oct 22 |
|---|---|
| Company | HammondCare |
| Facility | Bugari Cottage Respite Cottage |
| Address | 13 Nambucca Road Terrey Hills 2084 |
| Event | Opened |
| Date | 19 Oct 22 |
|---|---|
| Company | Hammondcare |
| Facility | Miranda Mason Residential Care |
| Address | 19 Kiama St, Miranda NSW 2228 |
| Event | Opened |
| Date | 30 Sep 22 |
|---|---|
| Company | Apollo Care |
| Facility | Freemason Village |
| Address | Lot 6 Swift St Harden NSW 2587 |
| Event | Ownership Change |
| Date | 20 Sep 22 |
|---|---|
| Company | TriCare |
| Facility | TBC |
| Address | TBC |
| Event | Opened |
| Date | 19 Sep 22 |
|---|---|
| Company | Rockpool Residential AC |
| Facility | Rockpool Carseldine |
| Address | 56 Plaza Pl Carseldine QLD 4034 |
| Event | Opened |
| Date | 19 Sep 22 |
|---|---|
| Company | Apollo Care |
| Facility | Bundaleer Care Services |
| Address | 142A Cameron St Wauchope NSW 2446 |
| Event | Ownership Change |
| Date | 5 Sep 22 |
|---|---|
| Company | Uniting |
| Facility | Uniting Hawkesbury |
| Address | 25 Chapel St, Richmond NSW 2753 |
| Event | Opened |