Delivering high-level services focused on a positive customer experience for your clients and residents through food, laundry or cleaning services can set you apart as a provider. We’ve gathered information and advice from experts covering a wide range of hospitality topics to strengthen your service delivery and customer satisfaction.
Search Hospitality Articles
What's hot
Hospitality Articles
Who sends the chef to the conference?
The 2026 Hospitality in Healthcare (HIH) National Conference in Hobart brought together some wonderful people, ideas and innovations from across hospital, healthcare and aged care hospitality. I had the privilege of presenting findings from my Australian Aged Care Kitchen Pulse Survey and joining the Choice Collective panel to discuss Standard 6, hospitality and resident choice. […]
Aged care kitchens are hiring. But the job is bigger than food.
Providers are competing for chefs and cooks as food standards tighten. A recruiter says she can see the difference in homes that value their kitchen teams. A veteran chef says the sector still treats them as support.
The case of the disappearing aged care catering manager
As aged care providers broaden hospitality portfolios and reduce specialist layers, Lindsey O’Grady explores a few key emerging questions: where does food-service capability live? And who retains line of sight over resident dining when catering capability gets diluted across an organisation?
What does it actually cost to feed an aged care resident?
Lindsey O’Grady spotlights what the latest AN-ACC price announcement means for aged care kitchens. It reveals a growing gap between food cost and the true cost of feeding residents well.
Are we asking the wrong question about aged care kitchen shortages?
With over 75 per cent of aged care chefs reporting staffing shortages, benchmarked award rates may no longer be enough. Chef Lindsey O’Grady explores why providers must look beyond internal aged care pay comparisons to compete with the wider labour market.
Why retirement village resident experience now must extend beyond the village
Retirement villages are evolving beyond lifestyle communities into key enablers of ageing in place. Through partnerships, resident feedback and early intervention, operators are helping older Australians navigate changing support needs while improving resident experience and long-term wellbeing.
The gap isn’t in the kitchen. It’s in the system around it.
As the numbers behind the 2026 Aged Care Kitchen Pulse Survey come into sharper focus, Lindsey O’Grady says the sector is facing something bigger than a staffing or budget problem: a structural one.
Quality of care through hospitality
Over the past four or five years, something has quietly changed in aged care dining rooms: the line between care and catering has blurred, and care-minute requirements are now sitting alongside that shift. This piece looks at what happens when funding categories meet the reality of the table — and why the parts of a mealtime that matter most are often the parts no metric was built to capture.
Dinesh Subramani’s recipe for next-generation aged care leadership
By placing dignity, passion, and technology at the heart of the kitchen, mecwacare’s Hospitality Manager demonstrates why dining and lifestyle are the ultimate differentiators in aged care leadership.
Beyond the chair: how furniture choices shape aged care environments
Aged care furniture needs to feel residential while supporting resident independence, staff safety, infection control and durability. Wentworth Care Director Tamlyn Carr shares what providers should consider when designing spaces.
Showing page 1 of 5