Whether you’re a new leader or an experienced head, workplaces are constantly changing. It’s always worth self-reflecting on your leadership style to ensure you effectively support your team and organisation as a whole. In this section, you’ll find a collection of informative articles to help you become the best leader you can be.
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Aged care CEO pens a scathing open letter to ACQSC
Aged care CEO slams the Aged Care Quality and Safety Commission, calling out weak regulation, double standards, and risks to residents’ safety.
NSW Anti-Slavery Commissioner says modern slavery potential in aged care – yet significant government improvement needed for safeguards
The NSW Anti-Slavery Commissioner has warned of growing risks of modern slavery in aged care, citing vulnerabilities in labour hire practices and reliance on temporary migrant visas. Dr James Cockayne says stronger safeguards, including licensing labour hire companies, are urgently needed. While the sector is urged to act, aged care leaders say government comments without collaboration risk undermining efforts already underway.
Mastering behaviour & communication: Expert tips for leaders from Anthony Laye
Behavioural and body language expert Anthony Laye shares practical strategies for aged care leaders to better recognise stress, boost engagement, and handle difficult conversations with empathy. From spotting subtle changes in behaviour to using the “name and notice” technique and his NUT principle, Laye offers tools to strengthen communication, protect wellbeing, and build more connected teams.
Kindness and corporate excellence – Whiddon CEO details wins all round with shift into transitional housing for vulnerable older women
Whiddon’s CEO Chris Mamarelis shows how ‘doing the right thing’ and ‘playing your part’ can be a winning strategy.
Good enough care: The morality of working with limited resources
“If you care about the residents you are looking after and are not able to deliver the care they need, that just sucks the soul out of you.” Grace Welch, co-chair of a family council in Ontario’s long-term care system, was not speaking in metaphor. She was describing a reality faced daily by aged care […]
“Getting it right” proving the greatest challenge; How once in a lifetime change means providers must ready for protracted resource strain
Alex Lynch of Catholic Health Australia says providers face major strain preparing for the Aged Care Act reforms, now delayed to 1 November.
Leadership insight: When paperwork undermines people – how culture starts at the top
Across residential aged care, new funding structures and compliance pressures are rightly increasing the need for accurate, timely documentation. Systems that capture care minutes, activity participation, and premium service delivery are crucial for transparency, quality, and funding adequacy under reforms like HELF. But something unintended is happening on the ground – and senior leaders need […]
When kindness kills progress: The problem with conflict avoidance
Disagreement doesn’t have to divide. From respecting residents to improving routines, learn how aged care teams can embrace healthy conflict.
The paradox of purpose: Why burnout is rising in mission-driven work
Passion alone can’t protect against burnout. In aged care and health, the very purpose that drives workers is also draining them. It’s time to shift the conversation from personal resilience to structural change.
Too risky to ignore: The responsibility to flag unsafe elderly drivers
Driving is a symbol of independence, but when age-related decline sets in, the risks skyrocket. Aged care workers see the signs early. So why aren’t we flagging concerns more often?
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