Legal & Compliance

As the strengthened Standards and new Aged Care Act arrive in November, the real test for providers is not policy on paper but whether systems for complaints, staff voice and improvement truly work. This piece explores how experience becomes the operating system of care — and where tools like carepage prove their value.

Dental clinic collapses with millions in upfront payments, drawn from Super. Without treatment, and left out of pocket, hundreds of Australians are worse off as they head into retirement.

From 1 November, in-home care providers must complete a new annual Child Safety Compliance Statement under the Aged Care Act, alongside registration and reporting changes outlined in the government’s digital readiness guide.

Across residential aged care, new funding structures and compliance pressures are rightly increasing the need for accurate, timely documentation.  Systems that capture care minutes, activity participation, and premium service delivery are crucial for transparency, quality, and funding adequacy under reforms like HELF.  But something unintended is happening on the ground – and senior leaders need […]

Bupa will today argue in the Federal Court that it never promised to provide care that meets the minimum standards required by the Aged Care Act. Echo Law, who in April 2025 launched a class action against Bupa on behalf of thousands of aged care residents, will be arguing against Bupa’s strike-out application. Bupa’s strike-out […]

The looming Aged Care Act is creating uncertainty and anxiety for aged care providers. However, a new eBook offers providers a lifeline, providing expert insights into compliance, risk management, and person-centred care to help navigate this major regulatory shift.

Australia’s new minimum wage of $24.10 an hour takes effect from 1 July 2025, but aged care and disability providers need to know who’s covered and who isn’t. Understand what this wage rise means for non-clinical care staff, EBAs, and compliance, plus why clear communication and award reviews matter more than ever.

Falls are a major concern in aged care, costing Australia $2.8B yearly. The updated 2025 Falls Guidelines focus on practical interventions to keep residents safe and independent.

From 2025–26, all residential aged care providers must submit an audited Care Minutes Performance Statement with their Aged Care Financial Report.

With the Aged Care Act now postponed to 1 November 2025, aged care providers have a critical opportunity to rethink systems, boost compliance, and build a future-ready care model. Lorraine Poulos & Associates offers expert support to help you lead reform with confidence.