Hello Leaders is here to help you keep up with all relevant legal and compliance requirements in aged care. From Government mandates to workplace policies, our resources provide an in-depth look at evolving reforms, trending topics and your responsibilities as an employer.
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The “well-oiled machine”: Why siloed governance is your biggest risk
Stop driving blind. Discover why integrated data and “well-oiled” governance are essential to satisfy the Aged Care Quality and Safety Commission, avoid regulatory surprises, and bridge the gap between floor-level incidents and Board-level oversight.
The reverse mortgage generation is already at your door
34% of reverse mortgages now go to people under 70. As financial stress hits aged care, providers face a gap they’re not equipped — or allowed — to fill.
Sleepover shifts get clarity. The compliance risk doesn’t go away
New SCHADS Award rules will change how sleepover shifts are structured and paid from June 2026, creating both clarity and compliance pressure for care providers.
Care minutes reporting errors put providers on notice
The Department of Health and Aged Care has updated its guidance on care minutes reporting after identifying recurring errors in Quarterly Financial Reports, including providers incorrectly counting non-direct care activities such as food preparation, cleaning and laundry. The move signals growing scrutiny of care minutes as a regulated financial measure under the Aged Care Rules 2025.
HELF is a test of leadership, not just a fee: How providers can design choice without creating a class system
The Higher Everyday Living Fee (HELF) is reshaping how aged care homes offer lifestyle upgrades. But can leaders design it without creating a divide between residents who can pay and those who cannot?
Another case of fraud against RAC seniors means systemic checks are not as robust as they should be
Continued instances of fraud in RAC means provider heads can consider in-house measures to implement systemic safeguards. The opportunity remains to go above and beyond compliance regulation.
Insidious elder abuse demands far more robust systemic checks – Sydney realtor buys house $500k under market value
The insidious nature of elder abuse demands far greater measures of systemic protection to prevent, rather than punish, those that exploit.
A move to improve – government announces changes to staffing rating for aged care Star Ratings
Government announces changes to calculation of staff rating in Star Ratings system. Experts assess if the changes are effective for residents and sector.
Physical and chemical restraints are “ a human rights issue” – Victoria updates law surrounding decision makers
The practice of restraints in aged care requires considerable understanding and support. The new Act in Victoria seeks to provide further clarity on who is permitted to be stepping in to make these decisions.
From tick-box to trust: make experience the operating system of care
As the strengthened Standards and new Aged Care Act arrive in November, the real test for providers is not policy on paper but whether systems for complaints, staff voice and improvement truly work. This piece explores how experience becomes the operating system of care — and where tools like carepage prove their value.
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