Hello Leaders is here to help you keep up with all relevant legal and compliance requirements in aged care. From Government mandates to workplace policies, our resources provide an in-depth look at evolving reforms, trending topics and your responsibilities as an employer.
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Sexuality and intimacy in aged care: why a policy isn’t enough
Sexual safety and sexual rights are firmly on the aged care regulator’s agenda for 2026–27. Kate Lamont says providers need to look beyond policy and ask whether staff know what to do in practice.
Support at Home provider under investigation over pricing
A Commission review of 25 higher-risk Support at Home providers found only four fully compliant. One now faces formal investigation over pricing practices, and boards that treat pricing as an operational detail should take note.
Beyond HELF: What boards should learn from aged care’s latest policy reset
The latest HELF rule changes have prompted providers to review charging arrangements, but the bigger lesson extends well beyond one fee. Paul Sadler argues that governance during reform requires continual review, local judgement and the willingness to revisit decisions made in good faith.
Support at Home administration fees: when payment delays hit small providers
A Victorian remedial massage therapist has waited up to 10 weeks to be paid under Support at Home. She says inconsistent processes and mounting administration are making the system increasingly difficult for small providers.
The next crisis in australian aged care isn’t workforce, it’s clinical complexity
Aged care faces a quiet crisis as resident clinical complexity outpaces traditional service models, according to Michael Foenander. This leaves providers urgently needing strategic gerontological capability over simple compliance to remain viable.
National alignment: Australia’s voluntary assisted dying (VAD) landscape
With Voluntary Assisted Dying (VAD) now legislated across every Australian state and territory, aged care leaders face a critical operational shift. Here’s how the legal framework evolved, what you need to plan for, and how to balance compliance with compassion in care.
Why Australia’s aged care legislation struggles with community-led solutions
After 15 years of planning, fundraising and refining a financially viable model, one rural Victorian community is still unable to build an aged care facility. Wedderburn’s experience raises broader questions about whether Australia’s regulatory framework can accommodate community-led solutions.
The $5.6 million payroll wake-up call
The Fair Work Ombudsman’s $5.6 million audit recovery exposes a critical governance vulnerability for aged care leaders: basic payroll, rostering, and Award classification errors compound into massive compliance liabilities across large workforces.
Providers are drowning in data, and for what?
A promise made when the National Quality Indicator Program launched is being quietly broken, industry data specialists say – with resident-level scrutiny, uncosted reporting demands, and no performance data flowing back to providers.
Boards that ignored speak-up systems are now the regulator’s next target
A collapsed whistleblower system, a CEO whose values didn’t fit the organisation, and a board that found out only when the regulator did. A new case study shows why 2026’s aged care laws treat speak-up programs as a governance failure, not a compliance checkbox.
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