Delivering high-level services focused on a positive customer experience for your clients and residents through food, laundry or cleaning services can set you apart as a provider. We’ve gathered information and advice from experts covering a wide range of hospitality topics to strengthen your service delivery and customer satisfaction.
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Aged Care Commission serves up food, nutrition and dining insights and issues
The Aged Care Commission’s heightened focus on food and nutrition was on show as a recent webinar appearance highlighted improvement areas for aged care hospitality.
Modern technology offers a new solution to malnutrition
Tracking food consumption can be difficult to achieve when the right processes are not in place. Not paying attention to food wastage or not responding to changes in a resident’s health status can contribute to malnutrition.
An insider look at the importance of hospitality, food and the dining experience
Food and hospitality play an important yet sometimes underappreciated role in aged care. Yet the satisfaction of a good meal, pleasant dining experience and constructive relationship between residents, chefs and kitchen staff is intrinsic to a quality aged care experience. Its impact is further supported by the Government’s focus on food and nutrition (Standard 6) […]
Aged care chefs compete and champion texture-modified foods
For a long time the food being served in aged care facilities has come in for a lot of criticism but to keep its chefs on their toes and showcase their talents, Uniting NSW.ACT held its annual cooking competition and the results would fit right in at a top restaurant.
Older taste testers put celebrity chef in the hot seat
Residents at Opal HealthCare Epping Meadows recently became honorary culinary experts thanks to a special visit from world-renowned chef Darren Purchese.
Supporting healthy diets in the workplace
With the potential for poor nutrition to take a bite out of staff productivity and well-being, it’s essential employers do all they can to support and promote healthy diets in the workplace.
Improving food delivery in aged care
Poor nutrition can have severe consequences for older people and knowingly so, the aged care sector has spent a large amount of time and resources working on providing quality and healthy nourishing food in residential facilities.
Eating with our senses: rethinking texture-modified foods
Ensuring consumers with dysphagia have their food texture needs met is important for their safety but that doesn’t mean the joy of eating should be sacrificed.
The role of hospitality in aged care
Food isn’t just a necessity to life, it is one of life’s pleasures; high-quality food, presentation, taste and smell all play a part in contributing to a positive dining experience.
Food, nutrition and the Quality Standards
The Final Report of the Royal Commission into Aged Care Quality and Safety expressed the importance of adequate portioning and good quality food for older people, which is why they are outlined in an official requirement in the Aged Care Quality Standards.
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