Government grant helps home care providers strengthen standards and compliance
Last updated on 7 February 2025
The Department of Health and Aged Care is stepping up to support home care providers as they prepare to implement the new Support at Home Program and the Strengthened Aged Care Quality Standards.
With increasing regulatory requirements and reporting expectations, providers face a significant transition — one that requires the right systems and tools to ensure compliance.
To assist with this shift, the Department of Health and Aged Care is offering eligible providers a $10,000 Support at Home and new Aged Care Act Transition Support Grant.
This funding is designed to help home care organisations implement or upgrade IT systems and processes to comply with the new standards.
It can help Home Care Package providers meet new obligations under Support at Home and the new Aged Care Act from July 1, 2025.
Meanwhile, Commonwealth Home Support Programme providers can use the funds to meet new reporting obligations under the new Aged Care Act and their 2025-27 grant agreements.
How can providers use the grant?
The $10,000 Transition Support Grant can be used towards a variety of compliance and quality improvement solutions, including IT systems that streamline governance, accountability and feedback management.
IT Vendor Janine Yeates, General Manager of CarePage, told Hello Leaders the grant is a significant opportunity for home care providers during this period of upheaval and change.
CarePage supports providers to ensure they meet key regulatory outcomes such as Accountability & Quality Systems (Outcome 2.3) and Feedback & Complaints Management (Outcome 2.6).
Ms Yeates emphasises the importance of proactive preparation for home care providers.
“The new Support at Home Program brings increased expectations around compliance, governance, and transparency. Providers will need to strengthen their feedback systems, enhance complaints management, and demonstrate continuous improvement to remain compliant,” she explains.
“This grant is an opportunity for home care providers to invest in tools that facilitate these changes smoothly.”
By utilising grant funding for these solutions, home care providers can ensure they are prepared for the new regulations and enhance the quality of their services.
This includes upgrading software systems that collect, analyse, and report on critical resident information. Examples include CarePage, which captures customer experience and employee experience data through modern survey platforms.
“CarePage is designed to give providers a clear and actionable way to manage compliance. Our platform includes robust feedback solutions, a complaints management system, and a Plan for Continuous Improvement module – each helping providers meet governance expectations with confidence,” Ms Yeates added.
Providers working with up-to-date systems will not only be better prepared to meet growing compliance requirements, they will also understand how to provide better person-centred care to home care clients.
Don’t miss out – apply before the deadline
CarePage is offering assistance in the grant application process to ensure providers don’t miss out on this impactful funding opportunity.
📅 Application Deadline: 2 PM (AEDT) February 25
📞 Contact CarePage today to start your application!
This grant represents a unique opportunity for home care providers to future-proof operations, improve service quality, and remain compliant with the evolving regulatory landscape.
Don’t wait — secure your funding and take the next step in strengthening your governance and care delivery systems before the Strengthened Aged Care Quality Standards and the new Aged Care Act come into effect.
About CarePage
CarePage: A compliance and quality improvement partner
CarePage Business is purpose-built to assist aged care providers in meeting strengthened governance and quality expectations.
CarePage’s tools are designed to capture, analyse, and act on feedback and compliance data. Other key features of CarePage that providers will find beneficial include:
- Comprehensive feedback solutions – The CarePage system captures voice, text, video, SMS, and multilingual feedback, ensuring every perspective is included in compliance reporting.
- Intuitive complaints management – CarePage uses industry-leading text analytics to transform survey and complaints data into actionable insights, helping providers track trends and resolve issues efficiently.
- Plan for Continuous Improvement software – Developed in collaboration with aged care providers, this module enables automated compliance reporting, real-time risk tracking, and evidence-based decision-making.