Rachel Argaman OAM has spent her career leading large, complex organisations through times of change. Since stepping into the CEO role at Opal HealthCare in 2018, she has guided Australia’s largest aged care provider through rapid growth, major acquisitions, and one of the most transformative periods in the sector’s history.
For Argaman, aged care leadership is about more than scale.
“We try to stay grounded in what is meaningful and magical and appreciate the privilege of caring for older Australians and bringing joy to those we care for,” she said.
“It is rare to find work that can be so rewarding — giving care, comfort and the human connection that lies at the heart of wellbeing.”
Growth and reform pressures
Opal Healthcare has expanded significantly in the past two years, acquiring BlueCross and Cranbrook Care homes, and attracting a billion-dollar investment from Pacific Equity Partners. Yet the looming introduction of the new Aged Care Act presents its own challenges.
Argaman says the compressed timeline for new Rules leaves little time to update systems and train teams.
“The sheer volume of governance in a system where the new requirements were built on the foundations of the past rather than looking at the key data required is hard to mitigate,” she noted.
While she supports strong governance, she warns against overburdening frontline teams.
“We know our nurses and care team, their focus is on helping people – and that over-governance takes them away from face time with residents.”
Balancing compliance and purpose
Through the Royal Commission, the pandemic and now reform, Argaman has remained focused on preserving the purpose that makes aged care meaningful.
“All those working in aged care have the privilege of doing meaningful work. We know that if you shy away from the difficult issues, you shy away from the opportunities to make a difference.”
Her leadership is about striking a balance between governance and the human side of care, ensuring systems serve residents and staff rather than becoming an end in themselves.
As Opal Healthcare grows with the support of investors, Argaman is determined to keep purpose at the centre.
“In aged care we help build communities and connections. There is nothing more rewarding than coming through adversity together — and together always means with our residents who share their wisdom, what matters, and their life experiences.”
Originally published in Hello Leaders winter print edition. Read the full article here or contact us on [email protected] to order your print copy.
