Time-saving integration enables aged care staff to provide exceptional care

Why time matters in aged care

Time is more valuable than ever in aged care. Staff at all levels and roles are burdened by heavy workloads, growing regulatory pressure and extensive administrative and reporting requirements. 

This is why everyone is looking for solutions that save time, provide unparalleled efficiency and result in meaningful change so you can provide exceptional care.

Introducing the Telstra Health – QPS Benchmarking Integration

With effortless data synchronisation and real-time data transfers, advanced interoperability, secure analytics and comprehensive reporting tools, the Telstra Health Clinical Manager and QPS Benchmarking integration delivers on all needs.

The integration is designed to make data management simpler, faster and more accurate. It’s an all-around clinical management system ready to give staff back time with residents and reduce workload stress. 

“We’ve created something incredibly unique. Instead of sending raw data from Telstra Health to QPS, we have a sophisticated integration,” QPS Benchmarking General Manager Holcroft explained.

“It is a relational database so there’s an agreement from every single element. There’s an architecture that holds the information together. If you change something in the resident’s data on one side it’s reflected on the other instantly.” 

“By eliminating duplicate data entry, staff can reclaim hours each week, allowing them to focus on hands-on resident care rather than administrative tasks.”

Two systems working as one

Real-time resident synchronisation between Telstra Health’s Clinical Manager system and QPS Benchmarking’s NQI app (National Quality Indicator) runs far deeper than a simple data transfer. 

To begin, data is input into Telstra Health’s system. Live data syncs instantly to the QPS NQI app, meaning data such as resident profiles, assessments and weight charts are easy to find and understand on both platforms.

The integration guarantees accuracy through a built-in checking function that reviews and validates data as it’s submitted. If any issues occur, the QPS IT team is on deck to notify your facility of any data gaps or problems. 

Once entered into the system, organisations can easily track key performance indicators (KPIs) to ensure compliance and high-quality care, and daily and quarterly tasks are streamlined with live updates. 

Enhanced data insights allow you to leverage actionable analytics and improve outcomes in real time. This is supported by a detailed hierarchy that clearly outlines the relationship between residents, their facility and the organisation. 

Then, when the time comes for reporting, Aged care providers and external auditors or accreditors can instantly access data at the required level for reporting or analysis. 

There are even bonus system-wide improvements for aged care organisations and their facilities. 

“When we introduce this integration we’re working with the organisation directly to understand their processes and goals. Because of that approach, our experience with the first adoptees has been wonderful,” Mr Holcroft added.

“We’re automatically reviewing their practices as part of the integration process. Through that, my team has recognised where providers are missing key data fields required for accreditation and reporting. This means they benefit from a process improvement inside the organisation.”

Meanwhile, data is automatically uploaded to the Government Provider Management System (GPMS) by QPS. No additional work or investment is required from aged care staff. 

Taking away stress and fear

One of the most crucial victories can be found in the accreditation space. A click of the button through the Telstra Health integration saves time and removes the fear and stress often associated with unannounced visits.

The refined integration ensures that data, including serious incident data, can be traced to exactly where it was reported. Users can quickly discover incident details such as the who, what, when and where plus any actions and outcomes.

Critical time-saving measures mean staff no longer have to trawl through Excel sheets or non-relational databases. 

“This is an automated quality improvement and accreditation system where time-saving goes beyond the integration,” Mr Holcroft explained.

“My aim has always been to remove the fear and the stress of the accreditation process. If an accreditor or auditor turns up, even for an unannounced visit, I want every staff member to be comfortable with a user-friendly QPS Benchmarking system.

“This deeper integration drastically reduces the chance of human error, making it easier to maintain compliance and providing peace of mind during audits or unannounced visits.”

Adapting to new indicators and standards

With new staffing quality indicators on the horizon, providers will have no trouble adapting to the additional reporting requirements. The integration has been designed to be agile when regulatory updates linked to Quality Indicators or Quality Standards occur, or even for internal organisational changes. 

“We’ve built the system so it’s clever enough that if the standards change we overlay the new standards and update the whole system. We don’t have to rebuild it and there’s no new work required from our clients,” Mr Holcroft said.

“Because the system is built to evolve with regulatory changes, facilities remain confident that they’re always meeting the latest standards without extensive retraining or system overhauls.

“By having immediate access to resident assessments and performance metrics, managers can quickly identify areas needing attention and implement improvements before problems escalate.”

Mr Holcroft said this will help staff currently working on data entry and management move back to direct care. Meanwhile, managers can regain lost time and focus more on supporting staff and residents on the floor. 

Ready to learn more?

To learn more about how the Telstra Health–QPS Benchmarking integration can save your staff hours every week, call our team at (02) 4229 5880 or request a free online demo at www.qpsbenchmarking.com/contact-us/.