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New guidance cements rights-based complaints handling ahead of November reforms
The Aged Care Quality and Safety Commission has released new guidance on complaints handling ahead of the Aged Care Act starting 1 November, requiring providers to embed rights-based, resolution-focused systems that restore trust and drive improvement.
Aged care reforms fall short of Royal Commission’s vision, Inspector-General warns
Australia’s aged care reforms are falling short of the Royal Commission’s vision, says Inspector General of Aged Care, Natalie Siegel-Brown. The new Aged Care Act is a step forward, but vulnerable Aussies could miss out on critical care due to co-payments.
20,000 Home Care Packages released – but government siloed questioning and evasive answers doesn’t reach the bigger picture
To tackle the complexity of concurrent crises across health and aged care, questions and answers across party lines must improve
The New Aged Care Act’s Statement of Rights: Implications for First Nations Care
The Aged Care Act introduces a Statement of Rights for Aboriginal and Torres Strait Islander Elders, ensuring culturally safe, trauma-aware care. While $2.9B in funding supports reforms, barriers like limited access in remote areas and historical mistrust need ongoing work.
Tracey Burton is working to avoid impossible decisions- Reform act could mean providers must choose between the vulnerable and financial viability
Uniting Care ACT.NSW CEO Tracey Burton is warning that the current aged care reform pricing model could force providers into an impossible choice between accepting financially vulnerable residents or remaining financially viable. She is calling for the government’s accommodation supplement review to be brought forward from 2026, warning that without urgent action, tens of thousands of low-means Australians risk losing access to quality residential aged care.
UNSW project puts people with dementia at the centre of aged care reform
When Theresa Flavin first stepped into advocacy for dementia and aged care, she noticed a pattern that was as troubling as it was familiar. “In research, older people and those with dementia were kept at arm’s length,” she recalls. “It felt like the system was built around us, not for us.” Diagnosed with younger onset […]
Aged care governance in times of change: A call to action for Directors
Sean Rooney warns aged care Boards must move beyond compliance, with the new Aged Care Act demanding real leadership, culture and strategy.
Aged care’s new living fee must serve residents, not bureaucracy
The Higher Everyday Living Fee (HELF) is set to begin on 1 November 2025, giving aged care providers a chance to lift daily life for residents through better meals, activities and comfort. Success will depend on transparency, consent and follow-through, not added complexity.
Cost, access and choice: aged care sector tightens its focus as reform deadline looms
With the new Aged Care Act due 1 November, sector voices warn that rights must be matched by urgent action on wait times, affordability, rural access and flexibility.
“Getting it right” proving the greatest challenge; How once in a lifetime change means providers must ready for protracted resource strain
Alex Lynch of Catholic Health Australia says providers face major strain preparing for the Aged Care Act reforms, now delayed to 1 November.
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