Newsletter: 9 April 2025

Since the Aged Care Star Ratings system was introduced, mainstream media coverage of the star ratings system has often defaulted to headline-grabbing summaries.

It is generally true to say that change is less welcome than not. Change tends to disrupt the status quo, brings uncertainty, add workload as well as pressure. Overall, change is not embraced by most.

With rising compliance requirements and sector reforms, aged care providers must move beyond tick-box training and embrace effective, flexible education models that genuinely build staff capability and competency.

Aged care providers are increasingly turning to centralised rostering systems to support their care minutes management and ensure compliance with evolving targets. 

The Fair Work Ombudsman (FWO) has announced that it is investigating 20 aged care organisations across Australia to ensure staff are receiving the right pay and entitlements.