The aged care industry rarely has a quiet day. Join us as we take a look at industry news relevant to aged care providers, professionals and leaders. Hello Leaders is here to give you a bird’s eye view of the sector, and we always welcome leader input.
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More than benchmarking: How to use your ROSA report
The 2026 ROSA reports reveal significant variation in aged care outcomes, introducing new indicators and benchmarking tools. Professor Maria Inacio explains how independent data can help providers and boards better understand care quality, identify opportunities for improvement and strengthen governance.
Aged care waitlist Australia: An executive calls for clearer reporting
After watching a friend navigate aged care for her mother, executive Maria Zappala began questioning how Australia measures unmet care needs. She says waitlist figures, assessment decisions and the support people receive deserve closer scrutiny.
Compliance is the floor. Clinical outcomes lag behind
Mirus Australia’s second ACE Index scores aged care 6.3 out of 10 and finds a profitable care business carrying loss-making accommodation. Boards face one question: what happens when care funding stops rising faster than costs?
Who cares for regional Australia when the workers stop coming?
Australia’s migration debate has focused on housing and population growth, but aged care providers are watching another issue unfold. As regional workforce shortages deepen, the sector is questioning what changing migration settings could mean for recruiting and retaining the people who deliver care.
What Australian Unity learned from its HELF rollout
Australian Unity says leaders underestimated the HELF rollout. Its takeaways: evidence the costing, start resident communication early, and give carers tools to know who is entitled to what, so care is not affected.
What it means to leave an aged care organisation well
Board changes at Southern Cross Care Queensland offer a timely reminder that succession is about more than governance. In a sector built on purpose and stewardship, knowing when to hand leadership to others may be one of a board’s most important responsibilities.
Inputs versus outcomes: RFBI uses parody to take its funding case to the public
Government is prescribing inputs while capping what it will pay for them. RFBI CEO Frank Price says there is a better way to achieve the outcomes reform was meant to deliver, and he is using an AI-generated Twilight Zone parody to make the case beyond the sector.
Support at Home provider under investigation over pricing
A Commission review of 25 higher-risk Support at Home providers found only four fully compliant. One now faces formal investigation over pricing practices, and boards that treat pricing as an operational detail should take note.
The hidden cost of respite: Why Australia’s cheapest aged care investment may save the most money
Respite has long been viewed as a support for carers. A joint statement from Dementia Australia and Carers Australia says it’s something much bigger: preventative infrastructure that keeps older Australians at home, reduces hospital demand and delays residential aged care. The real cost will be continuing to underinvest.
Beyond HELF: What boards should learn from aged care’s latest policy reset
The latest HELF rule changes have prompted providers to review charging arrangements, but the bigger lesson extends well beyond one fee. Paul Sadler argues that governance during reform requires continual review, local judgement and the willingness to revisit decisions made in good faith.
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