The aged care industry rarely has a quiet day. Join us as we take a look at industry news relevant to aged care providers, professionals and leaders. Hello Leaders is here to give you a bird’s eye view of the sector, and we always welcome leader input.
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Support at Home provider under investigation over pricing
A Commission review of 25 higher-risk Support at Home providers found only four fully compliant. One now faces formal investigation over pricing practices, and boards that treat pricing as an operational detail should take note.
The hidden cost of respite: Why Australia’s cheapest aged care investment may save the most money
Respite has long been viewed as a support for carers. A joint statement from Dementia Australia and Carers Australia says it’s something much bigger: preventative infrastructure that keeps older Australians at home, reduces hospital demand and delays residential aged care. The real cost will be continuing to underinvest.
Beyond HELF: What boards should learn from aged care’s latest policy reset
The latest HELF rule changes have prompted providers to review charging arrangements, but the bigger lesson extends well beyond one fee. Paul Sadler argues that governance during reform requires continual review, local judgement and the willingness to revisit decisions made in good faith.
Aged care respite hits record levels, but fewer stays lead to permanent care
Respite care usage just hit a record high, but fewer of those stays are turning into permanent admissions than ever before. For providers banking on that conversion, new Mirus data suggests it’s time to revisit the FY27 occupancy forecast.
Aged care turnover isn’t a pay problem: it’s a visibility crisis
New polling from Mirus Australia reveals aged care turnover is driven by workload, burnout, and culture – over pay. Leaders face a visibility crisis, leaving preventable resignations hidden in roster patterns and unmeasured morale.
Bupa’s $2 billion exit strategy: why buying aged care is cheaper than building it
Four years after shelving its divestment plans, Bupa APAC is re-testing the market to sell its $2 billion ANZ aged care portfolio. The move highlights a stark sector reality: buying existing beds is now far cheaper than building them.
National alignment: Australia’s voluntary assisted dying (VAD) landscape
With Voluntary Assisted Dying (VAD) now legislated across every Australian state and territory, aged care leaders face a critical operational shift. Here’s how the legal framework evolved, what you need to plan for, and how to balance compliance with compassion in care.
The $5.6 million payroll wake-up call
The Fair Work Ombudsman’s $5.6 million audit recovery exposes a critical governance vulnerability for aged care leaders: basic payroll, rostering, and Award classification errors compound into massive compliance liabilities across large workforces.
What lies ahead for CHSP beyond the 2029 extension
Australia’s Commonwealth Home Support Program (CHSP) is extended until June 2029, avoiding a planned merger with Support at Home. While the certainty is welcome news, providers now face the crucial challenge of shaping the program’s long-term future.
Interim funding rule Removes 53,000 clients from official aged care waitlist
53,718 people vanished from Australia’s aged care waitlist after a methodology change, removed once interim 60% payments start, not full funding. Providers report clients waiting up to five months, with the missing 40% never backdated.
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