Industry News

As NDIS reforms repeat the design flaws of aged care’s algorithmic funding failures, Disability Discrimination Commissioner Rosemary Kayess warns that providers will bear the fallout of standardised models that sacrifice individual needs for budget repair.

Following KPMG’s high-profile whistleblower governance failure, Australian aged care directors face heightened scrutiny. Under the new Aged Care Act, leaders can be personally fined up to $165,000 for non-compliant reporting systems, even if the organisation itself escapes regulatory action.

A survey of older Australians has highlighted growing frustration with Support at Home, revealing challenges around waiting times, complexity, provider availability and out-of-pocket costs.

OPAN’s CEO Craig Gear warns the IAT’s human override could recreate the bottleneck it’s meant to fix. With three changes in weeks and Minister Rae unable to confirm trigger criteria or timeframes, boards need to start managing the internal exposure themselves.

This new cross-setting framework gives aged care leaders an evidence-based blueprint to measure quality across the entire continuum of care, helping organisations bridge the gap between health services and residential settings to deliver truly integrated, person-centred outcomes.

While the headlines have focused on allegations surrounding additional service fees via HELF, the more important question for boards and executives is whether the sector has fully understood what the new Aged Care Act is asking providers to become.

The Senate has backed a bill to restore assessor override to the Integrated Assessment Tool (IAT). Whether it becomes law or not, providers are already working within the gap between funding decisions and responsibility for safe care.

Outgoing Inspector-General Natalie Siegel-Brown tells a Senate inquiry that Support at Home’s assessment algorithm, means-testing design and co-payment structure are driving older Australians into costlier residential care. And warns the budget isn’t the problem – the administration is.

When 642 providers have become the new normal and consolidation still accelerating, the question boards should be asking isn’t whether consolidation can be stopped. It’s whether the leadership inside their organisation is built for what comes next.

Retirement villages aren’t a lifestyle product: they’re health infrastructure. Daniel Gannon makes the case that without planning reform and supply investment, the pipeline crisis feeding hospital strain and aged care pressure will only deepen.