The aged care industry rarely has a quiet day. Join us as we take a look at industry news relevant to aged care providers, professionals and leaders. Hello Leaders is here to give you a bird’s eye view of the sector, and we always welcome leader input.
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Navigating the new horizon: Australia’s first cross-setting quality framework
This new cross-setting framework gives aged care leaders an evidence-based blueprint to measure quality across the entire continuum of care, helping organisations bridge the gap between health services and residential settings to deliver truly integrated, person-centred outcomes.
The Arcare story is about yesterday. The bigger story is what’s next.
While the headlines have focused on allegations surrounding additional service fees via HELF, the more important question for boards and executives is whether the sector has fully understood what the new Aged Care Act is asking providers to become.
Senate passes bill to restore human override in aged care assessments
The Senate has backed a bill to restore assessor override to the Integrated Assessment Tool (IAT). Whether it becomes law or not, providers are already working within the gap between funding decisions and responsibility for safe care.
Support at Home’s design flaws are now a governance problem, outgoing watchdog tells Senate
Outgoing Inspector-General Natalie Siegel-Brown tells a Senate inquiry that Support at Home’s assessment algorithm, means-testing design and co-payment structure are driving older Australians into costlier residential care. And warns the budget isn’t the problem – the administration is.
The leadership test hiding inside aged care’s consolidation wave
When 642 providers have become the new normal and consolidation still accelerating, the question boards should be asking isn’t whether consolidation can be stopped. It’s whether the leadership inside their organisation is built for what comes next.
Ambulances on ramps and older Australians on waitlists: Daniel Gannon wants governments to connect the dots
Retirement villages aren’t a lifestyle product: they’re health infrastructure. Daniel Gannon makes the case that without planning reform and supply investment, the pipeline crisis feeding hospital strain and aged care pressure will only deepen.
A wealth of opportunity, a shortage of supply: Tim Lawless on aged care housing
Tim Lawless says Australia’s ageing population is creating unprecedented demand for retirement living – but delivering enough homes may be the sector’s greatest challenge.
Full, but can’t build fast enough: sector leaders deliver a frank view from the top
Full villages, growing waitlists, and residents who can’t access aged care. The sector’s top operators are navigating simultaneous pressure on every front — and the leaders who’ll survive it are the ones willing to have honest conversations now.
Home care technology is failing – and providers are paying the price
More than 315 home care leaders have spoken. Their systems still don’t work. New Enkindle data shows 64% of providers can’t rely on technology to run basic operations under Support at Home.
Victoria’s retirement village reforms are here – is your capital planning ready?
From 1 May 2026, significant changes to Victoria’s retirement village legislation have come into effect. Is your capital plan ready to implement the changes? Here’s what you need to know.
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