Hello Leaders is here to help you keep up with all relevant legal and compliance requirements in aged care. From Government mandates to workplace policies, our resources provide an in-depth look at evolving reforms, trending topics and your responsibilities as an employer.
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Rural and remote aged care to transform under Multi-Purpose Services changes
Significant changes to the Multi-Purpose Service Program (MPSP) will take effect as part of the Australian Government’s broader commitment to strengthening aged care across rural and remote communities.
From policy to practice: Navigating change in Australia’s aged care sector
For aged care providers, the reforms are more than just a compliance exercise — they require a cultural and operational shift to ensure care is not only delivered but delivered well, consistently, and in alignment with new expectations.
Class action launched against Bupa Aged Care over alleged quality of care failure
Bupa Aged Care is at the centre of a new class action issued by Echo Law alleging that between July 1, 2019, and April 11, 2025, Bupa failed to provide the quality of care it promised to residents, and that it was required to deliver under law.
Embracing effective training strategies for the Strengthened Aged Care Standards
With rising compliance requirements and sector reforms, aged care providers must move beyond tick-box training and embrace effective, flexible education models that genuinely build staff capability and competency.
Rostering evolution supports care minutes compliance
Aged care providers are increasingly turning to centralised rostering systems to support their care minutes management and ensure compliance with evolving targets.
Fair Work Ombudsman targets aged care in compliance crackdown
The Fair Work Ombudsman (FWO) has announced that it is investigating 20 aged care organisations across Australia to ensure staff are receiving the right pay and entitlements.
Star Ratings under fire: Are they hiding the truth?
A blistering report has put the Aged Care Star Ratings system on notice yet again after finding that the majority of aged care facilities with instances of non-compliance have still secured 3 or 4-star ratings.
Quality Indicator trends showcase mixed outcomes
Long-term Quality Indicator trends have revealed positive growth for the consumer experience and overall quality of life in residential aged care despite limited movement for indicators such as falls, unplanned weight loss and the use of antipsychotic medications.
Will the government’s caretaker mode impact aged care reform?
Caretaker conventions are now in place for the Australian Government after Prime Minister Anthony Albanese formally announced that the 2025 federal election will take place on Saturday, May 3.
Federal election threatens Support at Home funding for thin markets
A brand new grant opportunity for home care providers operating in thin markets has opened, but it has a notable caveat: It could be cancelled entirely if an election is called before the grant process finishes.
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