Sonja Bernhardt, Contributor
When a home-grown AI tool fails on the night shift, someone has to fix it. Sonja Bernhardt OAM asks aged care leaders who carries that responsibility once the prototype goes live, and why software vendors must rethink what they sell.
Latest News
Rationed care isn’t rights-based care, Uniting NSW.ACT tells Senate
Some older Australians assessed as eligible for Support at Home are going without care because the co-contributions are out of reach. See what Uniting NSW.ACT’s Saviour Buhagiar recently told the Senate inquiry about the highly-criticised program.
Shared purpose: The foundation of every strong partnership
Residents and patients don’t see different uniforms, just the people caring for them. Cirka’s Pat Donato and Emma Yee on why the strongest outsourced partnerships in aged care are built on trust and shared outcomes, not contracts.
Marion Piper, Contributor
Support at Home administration fees: when payment delays hit small providers
A Victorian remedial massage therapist has waited up to 10 weeks to be paid under Support at Home. She says inconsistent processes and mounting administration are making the system increasingly difficult for small providers.
Hayley Campbell, Content Writer
The case of the disappearing aged care catering manager
As aged care providers broaden hospitality portfolios and reduce specialist layers, Lindsey O’Grady explores a few key emerging questions: where does food-service capability live? And who retains line of sight over resident dining when catering capability gets diluted across an organisation?
Lindsey OGrady, Aged Care Hospitality Specialist
Aged care respite hits record levels, but fewer stays lead to permanent care
Respite care usage just hit a record high, but fewer of those stays are turning into permanent admissions than ever before. For providers banking on that conversion, new Mirus data suggests it’s time to revisit the FY27 occupancy forecast.
Marion Piper, Contributor
Contributors
Michael Foenander - Consultant
"Michael Foenander (GAICD) is an executive leader, board member, and former chef who writes on gerontology, foodservice, and aged care operations."
Yvette Willison - Content Writer
"Yvette is an avid storyteller with a working knowledge base in the Allied Health, Disability and Aged Care sectors."
Hayley Campbell - Content Writer
"Hayley Campbell is a mental health and healthcare copywriter who believes the best stories start with people."
- Aged Care Hospitality Specialist
"Lindsey O’Grady is a chef and aged care hospitality specialist with 40 years’ experience."
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News
Aged care turnover isn’t a pay problem: it’s a visibility crisis
Marion Piper, Contributor New polling from Mirus Australia reveals aged care turnover is driven by workload, burnout, and culture – over pay. Leaders face a visibility crisis, leaving preventable resignations hidden in roster patterns and unmeasured morale.
Bupa’s $2 billion exit strategy: why buying aged care is cheaper than building it
Marion Piper, Contributor Four years after shelving its divestment plans, Bupa APAC is re-testing the market to sell its $2 billion ANZ aged care portfolio. The move highlights a stark sector reality: buying existing beds is now far cheaper than building them.
National alignment: Australia’s voluntary assisted dying (VAD) landscape
Marion Piper, Contributor With Voluntary Assisted Dying (VAD) now legislated across every Australian state and territory, aged care leaders face a critical operational shift. Here’s how the legal framework evolved, what you need to plan for, and how to balance compliance with compassion in care.
The $5.6 million payroll wake-up call
Marion Piper, Contributor The Fair Work Ombudsman’s $5.6 million audit recovery exposes a critical governance vulnerability for aged care leaders: basic payroll, rostering, and Award classification errors compound into massive compliance liabilities across large workforces.
What lies ahead for CHSP beyond the 2029 extension
Marion Piper, Contributor Australia’s Commonwealth Home Support Program (CHSP) is extended until June 2029, avoiding a planned merger with Support at Home. While the certainty is welcome news, providers now face the crucial challenge of shaping the program’s long-term future.
Interim funding rule Removes 53,000 clients from official aged care waitlist
Jakob Neeland, Contributor 53,718 people vanished from Australia’s aged care waitlist after a methodology change, removed once interim 60% payments start, not full funding. Providers report clients waiting up to five months, with the missing 40% never backdated.
Building the bridge to reshape First Nations aged care
Yvette Willison, Content Writer Interim First Nations Aged Care Commissioner Jodi Cassar brings more than two decades of public service experience to one of aged care’s newest roles, sharing why listening, cultural safety and community partnerships are essential to creating meaningful, lasting reform for Aboriginal and Torres Strait Islander people.
Topic
The funding model isn’t your biggest financial problem
The CHSP reprieve may have delayed the next round of reform, but it hasn’t changed what makes an organisation financially resilient. Audit Partner Siobhain Simpson argues providers should stop chasing the next funding model and start understanding the true performance of every service they deliver.
Aged care leaders are the key to turning research into action
Handing out new manuals and hoping for compliance no longer works. New research reveals that strategic, systems-level leadership and dedicated knowledge brokers are vital to turning clinical evidence into everyday aged care practice.
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