Hello Leaders | For decision-makers shaping the future of care

Topics

The void of Support at Home reassessments is “bizarre” and damaging – aged care leader Adrian Morgan champions transparency, trust for seniors and sector that needs them to flourish

Building from scratch, again – Rockpool’s leadership team shows small providers can punch above their weight, challenge the status quo in an industry that deserves to thrive

The long game: Why aged care leadership is a marathon, not a sprint

Technology

Locked out by the algorithm: Why AI recruitment may be failing aged care

View Beyond the Chart.

Algorithms overriding clinicians: why aged care’s new IAT system is eroding trust and burning out assessors

Finance

Private sector’s appetite for ethical lending may be turning a corner – For Purpose Aged Care Australia announces landmark social loan to build beds

Dignity and financial sense is failing – peak body for aged care providers weighs in on consequences and strategy for delayed Support at Home packages

Hospital funding boost lands, but aged care fault line cracks straight through it

Health

Retired CSIRO scientist, Julie, found getting her husband into dementia care a gargantuan challenge – informed reform means hard truths must be heard with humility and resolve

A tangled web tangles further – some doctors advise seniors to head to already strained hospitals to speed up referral

Ageism is operating as a silent clinical risk factor in our health system

Legal & Compliance

Securing compliance means safeguarding time for care – QPS Benchmarking delivers peace of mind for best service

Care minutes reporting errors put providers on notice

Another case of fraud against RAC seniors means systemic checks are not as robust as they should be

Clinical

Ultraviolet technology a resource to save lives in aged care – south australian study finds encouraging results in fighting respiratory infections

Hotel-apartments full of fluey students and no healthy volunteers fell ill – bold experiment a potential game-changer in understanding flu spread

Developing insight over degeneration – study sheds light on potential benefit of influenza immunisation to decreased risk of Parkinson disease

Women In Business

Progress without consensus: Tracey Martin’s playbook for aged-care reform

Aged care needs energised leaders honouring best-fit career growth – Clare Grieveson of Southern Cross highlights the powerful impact of listening to our strengths

What fuels you matters – during her pivot from Regis, Linda Mellors upholds the personal with professional, reflecting on leadership as results through relationship

Design & Equipment

Independence by design: how age-friendly environments are reshaping aged care

Neighbourhoods may hold the key to slowing cognitive decline

Planning for the future: How asset capture is transforming aged care maintenance

Hospitality

From survival to satisfaction: CEO Sam Bridgewater’s mission to redefine mealtimes

Dining model makeover: How room service and café-style can reduce food waste and boost resident wellbeing

Hold the judgement, pass the sauce: Why familiar food is still a favourite in aged care

Education & Training

When dementia stopped his dance, Dr Cecilia Chan started a movement

The more the merrier – intergenerational care continues to prove a hit with young and old

Live entertainment remains a hit with residents – providers budgeting for in-person entertainers enjoy benefits in quality care, satisfaction and reputation

Human Resources

Teens have much to give in Australia’s aged care future – working towards a robust intergenerational sector

More disadvantaged job seekers finding opportunity in care work

The tightrope of compliance and funding models – QLD’s BlueCare predicted to cut 60% of ENs across 21 aged care facilities

Marketing

Tour de Aged Care – Getting a foot in the door

Is your booking process turning families away?

Ditch the fluff: RFBI’s Anna-Maria Wade on email openers that damage trust

Events

Videos

60 Second Spotlight: RTM Cloud

60 Second Spotlight: LPA

60 Second Spotlight: RLDatix

Industry Updates

18 February 2026

Regional Australia needs aged care roles filled – Australian Catholic University set to deliver 4000 more home care staff to critical remote regions

17 February 2026

Providers must pay bills and seniors must be protected – Catholic Health Australia fronts senate to ask the government to balance support at home reform

17 February 2026

There is no sector without sustainable growth – provider peak body Ageing Australia weighs in to government with recommendations ahead of budget

16 February 2026

Culturally connected care: Creating meaningful moments for residents at risk of isolation

Contributors

James Norfor

b2care - CEO and Co-Founder

James Norfor is CEO and Co-Founder of b2care, with over 25 years’ experience focused on smarter, more efficient purchasing systems.

Sean Rooney

STR Advisory - Principal Consultant

Anonymous Leader

Anonymous Aged Care - Senior Leader

Anonymous Leader speaks truths of aged care leadership: candid, cheeky, and never named.

Huy Nguyen

Enabler Interactive - Founder and CEO

Huy Nguyen is the founder and CEO of Enable Development, a social enterprise working on the challenges of disability.